Service design helps to enhance medical work

27 May 2020
Lianhe Zaobao
Media Coverage

BA(Hons) Design Communication alumnus Chua Jia Xiang is a member of the Kaizen Office at Tan Tock Seng Hospital where he explores ways to improve work processes via service design. An example is his recent project of upgrading the protective goggles of frontline medical workers to a face shield model. Tested by staff currently battling the coronavirus pandemic, the new prototype offers better comfort, safety, ease of wearing and taking off, and is cost-effective to produce. As a valued member of the healthcare industry who supports medical workers and enhances patient experience, he shares more about his beginnings in the field.

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